Nature of the work:

The dispatcher receives and handles public safety calls and requests, including emergency calls via the 911 network.

Reports to:

Dispatch supervisor.

Qualifications:

A high school degree or equivalent to start. Professional certifications must be achieved and maintained after employment begins.

Skills required:

Attention to detail is important, as is an ability to think quickly and handle pressure. Punctuality is also needed, and the ability to work well with others.

Physical demands:

The ability to hear and perform well under stress.

Municipal perspective:

Dispatchers, also known as "communications specialists," work for municipalities, counties and regional governmental entities.